Canon faces a $ 5 million lawsuit for disabling scanning capabilities on non-ink printers


The lawsuit states that the class action lawsuit has more than 100 people in total, who see more than $ 5 million in “damage” for those who bought from the same printer and a range of similar Canon equipment.

“There is no legitimate purpose for selling the all-in-one printer with scan or fax function that is directly tied to the existence or the ink level of the devices,” says the lawsuit.

“No ink is required for the scan or fax functions. Ink does not improve the scan or fax performance. Linking the scan or fax functions of the all-in-one printers with the ink contained in the devices does not offer any advantage, it has an effect only detrimentally and financially harm consumers. “

The lawsuit also suggests that most printers sell at a loss and manufacturers make money selling ink refills.

Wing Lam, Associate Director of Cost Benchmarking at IHS Markit, described this as a “classic straight razor business model where the manufacturer sells goods at a low price to increase sales of accessories where the money is made”. .

Earlier this year, a study by the consumer organization What? in the UK found that printing ink was more expensive than perfume and champagne.

A set of Epson printer inks costs the equivalent of around NZ $ 4,750 per liter, which means that almost 3,000 bottles of branded beer could be bought in New Zealand.

Many manufacturers warn against using third-party inks in their printers, while some of HP’s printers prevent cartridges with non-HP chips from working at all.

That was despite what? 16 cheaper unbranded inks found that are better quality than original inks from major printer manufacturers such as Brother, Canon, Epson, and HP.

In Aotearoa, Consumer NZ suggests using third party ink cartridges or refills to keep the price of printing down and again mentions the manufacturers’ “substantial profit”.

“Some even threaten to void your warranty if you use other brands of products,” it says.

“The choice is yours. Tests by consumer organizations abroad have shown that some third-party products are as good as proprietary ones.”

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