HP class action lawsuit claims all-in-one printers won’t work as advertised when ink is low or empty

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Overview of Class Action Actions for HP All-in-One Printers:

  • Who: Two customers filed a class action lawsuit against HP, Inc.
  • Why: Consumers claim that HP does not disclose a design flaw in its all-in-one printers that prevents users from scanning or faxing without enough ink.
  • Where: The class action has been filed in federal court in California.

Two owners of HP all-in-one printers filed a class action lawsuit against the tech company for misrepresenting the functionality of the printers, which they claim cannot scan or fax when ink is low or empty.

This design flaw pushes owners of All-in-One Printer acquire ink cartridges more than is strictly necessary, say Gary Freund and Wayne McMath, who filed the class action lawsuit against HP, Inc., also known as HP Computing and Printing Inc. Freund owns an HP Envy 6455e All-in-One Wireless Color Printer and McMath bought an HP Deskjet 2655 All-in-One Compact Printer, both of which are said to have the so-called design flaw.

HP class action lawsuit alleges companies are forcing consumers to buy “incredibly overpriced ink cartridges forever.”

By making printer owners repeated Buy printer inkwhich “can exceed $80 an ounce,” HP will make billions of dollars from ink sales alone, according to the HP class action lawsuit.

“The not-so-hidden secret in the retail printer industry is that manufacturers like HP are very willing to lose money selling printers in order to force consumers to continue buying outrageously overpriced ink cartridges,” the complaint reads.

To that end, the lawsuit alleges that HP claims in its marketing, advertising, packaging and website that its all-in-one printers can print, copy, scan and, in some cases, fax documents at any time. However, it allegedly doesn’t mention that the printer’s scan and fax functions, which do not require ink, do not work when the ink cartridges are low or empty.

Freund and McMath are seeking monetary damages and injunctive relief, urging HP to stop its allegedly misleading advertising and to inform consumers of the alleged errors.

Freund and McMath seek to represent a statewide class that includes anyone who purchased an HP personal/household all-in-one printer at any time within the applicable statute of limitations period, as well as subclasses in California and Minnesota.

Have you bought an HP all-in-one printer? Let us know in the comments!

Plaintiff is represented by Trenton R. Kashima of Milberg Coleman Bryson Phillips Grossman PLLC, et al.

That Class action lawsuit against HP all-in-one printers is friend, et al. against HP, Inc.Case No. 2:22-cv-3794, in the United States District Court for the Northern District of California.


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