Semiconductor scarcity affects Canon toner cartridges, forcing users to bypass warnings on their printers

Twitter user Mario W. (@Mariowitte) posted this tweet yesterday morning stating that Canon is facing a huge shortage of toner cartridges, forcing users to bypass warnings on their printers.

Canon is instructing customers on how to bypass future critical componentless toner cartridges and open up to third-party cartridges that can be used in place of the company’s models

The semiconductor shortage now also affects printers. This is actually no surprise given that several computer components such as graphics cards, processors, and more have run short over the past year. However, the fact that Canon is instructing users to bypass their printer error messages because the cartridge is not recognized and the system believes it has a counterfeit cartridge opens compatible third-party cartridges for use if available. at a lower cost.

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For these non-German readers, the translated tweet reads:

Wrong world: Thanks to a lack of semiconductors, Canon now apparently produces toner cartridges without “copy protection” and sends e-mails to customers with instructions on how to circumvent error messages about counterfeit cartridges.

The German branch of the Canon website is bringing the semiconductor problem to light and offering a temporary solution until parts are available. This is part of Canon’s official press release:

We value you as a customer and a consistent user of Canon products.

Due to the ongoing global shortage of semiconductor components, Canon is currently facing challenges in sourcing certain electronic components that are used in our consumables for our multifunction printers (MFPs). These components perform functions such as detecting the remaining toner level.

In order to ensure a continuous and reliable supply of consumables, we have chosen to supply consumables without a semiconductor component until normal supply is resumed.

While consumables without electronic components have no negative impact on print quality, certain additional functions, such as B. the toner level detection are affected.

– press release

Each model listed below provides instructions on how to work around the error messages. If you own any of these models, please follow the instructions in this list.

  • imageRUNNER 2625i / 2630i / 2645i
  • imageRUNNER ADVANCE 4525i / 4535i / 4545i / 4551i, II and III
  • imageRUNNER ADVANCE DX 4725i / 4735i / 4745i / 4751i
  • imageRUNNER ADVANCE DX 6000i
  • imageRUNNER ADVANCE C255i / C355i / C355iF / C256i / 356i
  • imageRUNNER ADVANCE C256i / 356i II and III
  • imageRUNNER ADVANCE DX C257i / C357i
  • imageRUNNER C3125i
  • imageRUNNER C3226i
  • imageRUNNER ADVANCE C3520i / 3525i / 3530i, II and III
  • imageRUNNER ADVANCE DX C3720i / 3725i / 3730i
  • imageRUNNER ADVANCE DX C3822i / 3826i / 3830i / 3835i
  • imageRUNNER ADVANCE C5535i / 5540i / 5550i / 5560i, II and III
  • imageRUNNER ADVANCE DX C5735i / 5740i / 5750i / 5760i

If you receive an error message after installing one of the compatible model printer toner cartridges, here are instructions on how to use your cartridge:

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If you see this screen while using a cartridge with insufficient protection from the lack of the correct components, press the Close Button at the bottom of the screen to continue printing.

Your printer’s toner level screen might display the wrong amount. In fact, it states that the level may change from 100% to zero percent, as shown below.


The company advises that you will install a brand new toner cartridge when the screen says 0%.

The imageRUNNER 1435i / 1435iF models have separate instructions that should be followed if an error message is displayed after installing the toner cartridge:

When the following screen appears when using toner that is missing certain electrical components, press the OK to continue printing.


The company warns users not to push that Stop Button as shown below.


However, if you have already pressed the button, the following steps will continue printing:

  1. Remove the toner from the machine.
  2. Put the toner back in the machine.
  3. Press OK to continue printing.

Canon states that you may see the following screen:


This screen may appear indicating that the toner level is at OK to None. When None as shown in the image below, the company says it will install a new cartridge.

So when Canon offers a solution that could take months or possibly longer, it opens up the possibility for the company to allow users to effectively use a third-party cartridge, usually at a lower cost. That’s not necessarily bad business from Canon. It’s quite a huge loophole created for the company to potentially lose money while waiting for components to become available.

There is also another downside that slowly gets bigger every month. In all markets, also outside of computer components and electronics, there are always bottlenecks, which mean that scarce products are initially sold by scalpers at astronomical prices on black markets. Many of the biggest companies hit by bottlenecks like Intel, NVIDIA, and AMD – which we reported on daily – have stated that market scarcity won’t change until around 2023, where previously the three tech giants said we did would see the end in 2022.

The real questions now are, “What’s next?” and “When will this end?” Unfortunately, manufacturers can be wrong too, so many of the time frames should be viewed as “estimates” until changes in the market are finally confirmed and reported.

Sources: Mario W. on Twitter (@mariowitte)

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