What’s Happening ‘- Visit to the Hytec Repair HQ, spring 2021

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By Andy Slawetsky – I flew to Orlando to visit Hytec Repair, a major partner for dealers and manufacturers of imaging products.

President and CEO Eric Auman was with Hytec from the start when they were better known as a small part of Delta Business Systems, one of the largest copier dealers in the country at the time. Eventually, DBS was adopted by ALCO Standard (IKON).

Eric Auman and Emily Rodriguez, Hytec Repair

Like many dealers at the time, DBS had its own PCB repair program that repaired Canon and Sharp PCBs.

In 1985, Eric pulled a team out of the small room they had worked in and started Hytec Repair as a separate company. And off we went.

Today Hytec has performed regularly at BTA events and last week at the BTA Spring Break in her hometown.

Hytec has grown out of the PCB repair era, a program they still run on PCB repair for dealers and OEMs, often with advanced replacement services that provide customers with lightning-fast turnaround time so they can get their customers up and running as quickly as possible can .

The “shop” is huge, but they will soon need more space. With over 2,000 copiers from almost all brands on the floor, Hytec can now do much more than just repair boards and destroy hard drives with its Hytec Drive Secure program.

They also offer electromechanical services where they repair assemblies, fuser units, staplers and laser scanners. If it’s in a copier or printer I’m pretty sure they can fix it.

Virtually all of the parts in these assembly repairs are OEM unless they are no longer made. In this case, they either find alternatives or make them themselves with a 3D printer. They have even helped OEMs identify defective parts so they can improve the reliability of the hardware when building the machines.

Hytec doesn’t just consist of circuit boards and tearing copiers. They are also very involved in helping out with charities in their community.

Your support and sponsorship of “Puttin ‘on the Pink,” partner Ricoh’s golf outing in September, is a perfect example of this. The annual golf excursion is held in Dacula, GA and is a benefit to the American Cancer Society.

There are still open sponsorship spots for everyone who would like to get involved, please contact [email protected] I look forward to reporting on the event this year!

It was a short visit and I learned a lot. It’s one thing to talk to Emily Rodriguez at a BTA booth to learn more about Hytec, but it’s a whole other wow factor when you step into the building and see how busy it is, how many machines are without it Cover standing on the floor … pretty amazing.

If you get the chance, join the tour!

SOURCE Industry Analysts Inc.


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